Content and brand
Models read what others write about you
A model with search enabled does not invent what it says about your brand: it takes it from pages that exist. Watching those pages means watching the raw material of your AI reputation.
- Mentions in news, blogs and forums, with the link and the date
- Tone classification, with the justifying fragment in plain sight
- Alert when volume leaves your average, not when a single mention appears
The problem
- A model repeats something negative about you and you do not know where it came from.
- A forum thread from three years ago is still the first source about your name.
- You find out about a small crisis when it is already a big one.
What a model says about you was written earlier by somebody else.
How it works
It is passive watching: nothing is asked, what has already been published is observed.
- 1
Your brand and its aliases are searched
With the spelling variants from your entity record, misspellings included. And with your exclusions applied, so your dashboard does not fill up with mentions of the same-named company.
- 2
The tone is classified
Positive, neutral or negative, always with the specific fragment behind it. A classification with no fragment beside it is the machine's opinion, and it is not shown that way.
- 3
Alerts fire on deviation
The alert fires when volume or tone leaves your historic average, not when any mention appears. A brand with twenty mentions a day cannot receive twenty alerts.
What you get
A feed of mentions with their context, and a history that is not trimmed.
- Each mention with its link, date, tone and the fragment justifying it.
- Volume trend against your average, to tell a spike from the usual.
- The sources that mention you most, usually the ones models end up citing.
Measure before you pay anything
The scanner runs 10 real responses in about 60 seconds. No signup, no card. If the number it returns tells you nothing, do not buy.
Measure my brandWho it is for
- Consumer brands, where a forum thread weighs more than a press release.
- Anyone who has had an episode and does not want to be late again.
- Teams working on reputation who need to know which sources feed the models.
It is not for you if...
It is not for you if what matters to you is what models say rather than what the media say. They are related but different things, and there is a specific tool for the first.
An honest comparison
| By hand | With Citenza | |
|---|---|---|
| What it costs you | A search alert that arrives late and fills your inbox. | Regular capture at your plan's frequency. |
| The method | No tone, no exclusions and the same-named company mixed in. | Tone with its fragment and your record's exclusions applied. |
| Repeating it next month | No history: there is no telling whether this is a lot or a little. | Full history from day one, untrimmed. |
Availability by plan
Available from Starter, with capture frequency growing by plan. Deviation alerts need a plan with alerts enabled, because an alert with no history to compare against is not an alert: it is noise.
Honest questions
- Does it cover social networks?
- It covers the public indexable web: news, blogs, open forums and pages. Closed networks are not covered, and saying so matters: promising coverage of a platform that does not allow crawling is the kind of promise found out in the first month.
- Is the tone classification reliable?
- It is reasonable and not infallible, especially with irony. That is why each classification comes with the fragment behind it: you can check in two seconds whether it makes sense and correct it. Trusting a sentiment percentage you cannot open is the classic mistake.
- How does this relate to what AI says about me?
- Direct but not mechanical. A model with search enabled leans on public pages, so the sources that mention you most tend to be the ones it ends up citing. Which one it picks in each answer, though, nobody controls, and promising otherwise would be selling smoke.
- Can I ask for a mention to be deleted?
- From the dashboard yes, from the internet no. This observes what others publish; it has no ability to delete the original and would not have it even if it wanted to. What you can do is mark it irrelevant so it stops counting in your metrics.
Watch the source, not just the result
Start by knowing what the models say today. Then you will know which sources to watch.